Window Covering Solutions for Your Home Buyer… Enhanced Customer Service for You Innovative Openings provides this simple, window-covering referral program ready to customize for you and your home buyers. Here’s what you can do for your home buyers via this simple Innovative Openings Home Builder Division program: Reinforce Buyer Satisfaction JD Power & Associates examined nine factors that contribute to customer satisfaction each worth a different amount in the ranking. The most important factor, accounting for nearly a quarter of the rankings, is a builder’s customer service. As a buyer-focused builder you understand how critical it is to meet and exceed customer expectations. Offering your buyers an easy and convenient solution to their window covering needs shows you are in tune and responsive to their needs – and reinforces total buyer satisfaction. Enhance the Home Buying Experience Buyer satisfaction is impacted by the sales process and follow-up. Innovative Openings has…Read More

Through Innovative Openings, Inc. Rick Pease finds the answer other retailers seek. by Howard Shingle This article is from DRAPERIES AND WINDOW COVERINGS April 1999 It’s all about people. At a time when many window coverings retailers are finding it harder and harder to attract, hire and keep quality employees, Innovative Openings, Inc., Louisville, CO, has reversed the trend-even in a state where unemployment is under three percent. “Our philosophy is to try to get good people and keep good people. Fortunately we’ve had very low turnover over the years. I have several people who have been working for me for 15 years,” says Rick Pease, co-owner. “We try, from a pay, benefits and company culture point of view, to create an atmosphere that makes people want to work for us and want to stay with us.” The importance of Innovative Openings’ people-centric philosophy is even more evident when you…Read More