Innovative Openings

Repair Request

We facilitate warranty repair service and out-of-warranty repair service for shades purchased from Innovative Openings.  We also offer DIY parts solutions for customers who did not purchase from Innovative Openings.

As of May 15th 2024, we have updated our Repair Policy in compliance with New Child Safety Standard (ANSI/WCMA A100.1-2022).

Repair Options & Charges

Repair Options for Innovative Openings past customers

For window treatments in need of repair we offer 3 ways to provide service.

1. On-site repair by Innovative Openings

  • Our repair technicians will come out to your location to assess and repair your shades there.
  • Fill out our Repair Request Form on this page. Attaching photos on the form can greatly reduce the time and cost of your repair process.
  • Our goal is to respond to inquiries within 1 business day to give you a quote, schedule the appointment and collect the trip charge.
  • Repair charges: $100 trip charge (collected at scheduling) + $80 per technician/hour (collected after repair is complete). Charges for parts that are no longer under warranty may apply. Typical Lead time: 1 – 2 weeks.
  • Repair of products older than 15 years will require sign off waiver stating that there is no labor warranty and Innovative Openings is not responsible for problems that may arise during or after the repair.
  • Repairs of products with Standard Cord Locks or Exposed Cords: Please submit a photo of your product, as we may no longer be able to repair you product in compliance with New Child Safety Standard (ANSI/WCMA A100.1-2022). Products we can no longer repair are eligible for our Discounted Replacement Program.

2. Drop off repairs at our Louisville, CO office

Please submit a repair request form if you plan to bring a repair into our Louisville Repair Center. With the order information on the shade, Innovative Openings can determine whether or not the repair will be covered under warranty and if the product can be repaired in compliance with New Child Safety Standards. The Repair Center is open Monday through Friday between 9:00 – 5:00.

Please note that we will only accept shades that were originally purchased from Innovative Openings with proof of purchase.

3. Discounted Replacement Program for Old Blinds and Shades

If we can no longer repair your product due to the New Child Safety Standard (ANSI/WCMA A100.1-2022), we can help you replace your shade or blind at a discounted price. Instead of continued repairs on old blinds and shades, purchase a long-term solution of same type and size. Products purchased without services (customer DIY measure & install) will receive a 25% discount. Products with full-service measuring & installation provided by Innovative Openings, will receive a 10% discount. Replace your damaged product with newer child-safe options that operate with motorized, cordless or tensioned cord controls. Update your homes aesthetic and meet current child safety standards!

Want to do it yourself?

Visit our brand new Online Parts Store. Replacement parts are available for a variety of products to be shipped anywhere in the U.S.

Repair Information

Not all blinds and shades can be repaired by Innovative Openings.

Normal everyday use over time exposes window treatments to ordinary wear and tear as well as exposure to sun, wind, and moisture. 15 years is the approximate lifetime of a shading product, and after that time period repairs can be expensive and may not extend the usability of the product for any valuable amount of time.

Blinds or shades with standard cord-lock operation or with exposed non-tensioned cords no longer meet the New Child Safety Standard (ANSI/WCMA A100.1-2022). To increase safety in your home, we will no longer repair non-compliant products.

At Innovative Openings we are happy to offer repair service for shading products that meet both of the following criteria:

At our discretion we may decline to offer repair service for products with any of the following:

  • Fabric with holes or tears, or that cannot retain its shape
  • Components that are irreplaceable brittle, cracked, or missing
  • Excessive dust, stains, or insect bodies
  • The product or its components have been discontinued
  • No longer considered safe for children & pets

Child Safety Standards & Regulations in the Window Treatment Industry

Current Child Safety requirements may affect whether or not your manually operated window treatment can be repaired.

  • All Innovative Openings repairs will be subject to current Child Safety Standard (ANSI/WCMA A100.1-2022)*. All repaired window coverings will be brought into compliance with current Child Safety Standards. There may be additional costs involved to achieve compliance.
  • If we are unable to bring the shade into compliance with child safety standards, we cannot perform the repair and will offer to replace the product at a discounted price.
  • For more information on current Child Safety Standards, please visit:


In-warranty service

Insolroll warranty service

  • Repairs can be made in our facility.
  • Was there a statement about no charge parts under warranty somewhere?

Hunter Douglas warranty service, we will obtain a Return Authorization from Hunter Douglas then we will package and ship your shade to their factory.

  • Innovative Openings charges $40 for processing Hunter Douglas warranty repairs (includes shipping and handling). This charge is not covered by the Hunter Douglas warranty.
  • Lead time is based upon factory processing time: generally about 3-6 weeks.
  • Shades can be shipped back to you directly at no additional charge or picked up at our location during office hours.

Out-of-warranty repairs

  • We will assess the best, and most cost effective, way to proceed.
  • Most re-strings will cost $80 per shade (plus shipping) depending upon the size and complexity.


Q: What is the most frequently needed blind and shade repair?

A: Broken operator cords.

Broken cords in honeycomb shades (Duette & Applause) and horizontal blinds (wood blinds & mini-blinds) are the most common blind or shade failure. Our largest supplier of corded blinds & shades, Hunter Douglas, offers a 7 year cord breakage warranty.

Q: How long do window treatments last?

A: Over time under normal everyday use, window treatments are subjected to exposure to sun, wind, moisture and handling. This is considered the life span of blinds and shades. After this period of time, their operation, materials, and aesthetic are compromised such that repair can be expensive and may not extend the usability of the product for any valuable amount of time.

Q: What if my window treatments are more than 15 years old?

A: Innovative Openings does not offer a labor or parts warranty on repairs to blinds and shades with cord operating systems older than 15 years and will not accept responsibly for damage that could occur during the repair process. It is our opinion that many corded blinds and shades older than 15 years and subjected to heavy use should be replaced rather than repaired.

Repairs Requiring Two Technicians

Two-technician repair service for awnings, patio shades, and large interior window treatments

Large, high, and heavy shading products require a 2–3 person crew to service them. Please fill out our repair request form, providing us with a good description of symptoms and attaching photographs to help us diagnose the problem. This will allow us to come better prepared and may lessen your costs for completing the repair.

DIY Repair Options

Do-it-yourself repair options

Innovative Openings stocks blind and shade parts and repair kits for do-it-yourselfers to make repairs.  For those handy customers looking for fast repairs, DIY may be your best option.

Warranty Parts

If your blinds or shades are still covered by the manufacturer’s warranty you can get parts covered for FREE if you go through the dealer you purchased the shades from. If you are not the original purchaser, your blinds and shades are not covered under warranty. If your original dealer is no longer in business, here are some options to get Insolroll and Hunter Douglas warranty parts:

  • Insolroll warranty parts.  Innovative Openings will supply parts at no charge
  • Hunter Douglas warranty parts.  You can contact Hunter Douglas directly at 1 (800) 789-0331 or go to their support page

Non-warranty Parts

Innovative Openings has just opened an online parts store to service do-it-yourself customers nationwide.  Visit our online parts store for parts, instructions, and other resources.