Contact Us & Frequently Asked Questions
Whether you have a common question or something unique, we’re here for you.
Q: Where does Innovative Openings ship?
A: We ship to all U.S. states EXCEPT Alaska, Hawaii, and Massachusetts. We do not ship outside the U.S.
Q: How do I measure for my shades?
A: We have all the details for you here; click to download our Measuring Guide.
Q: How hard is it to install my custom roller shades?
A: It’s easier than you may think. Check out our Installation Overview video.
Q: Can I return replacement parts?
A: Yes, you can return replacement parts if they are undamaged, in original condition up to 30 calendar days after the date of your purchase.
Q: Can I return custom shades?
A: Roller shades purchased on our site are custom products created especially for you to the specifications you provided. As such they cannot be returned. However, if you make a measuring mistake and you let us know within 60 days of delivery we will remake up to 3 shades for you. See complete remake details.
Q: Is shipping cost refundable?
A: Unfortunately, shipping cost is non-refundable.
Q: Can I cancel my order?
A: Orders may be cancelled up to 24 ours from when they are placed. After 24 hours your order is already in our fulfillment process and cannot be cancelled. Details
Q: What if DIY is not for me? Do you offer measurement, design, and installation services?
A: Yes, we do offer a Full Service Buying Experience in some areas. Please submit our Free Consultation form so we can determine if you are in our service area.
Q: Do you offer other types of shades besides roller shades?
A: We offer a full product line of window and patio shading products through our Full Service Buying Experience within our service area. Please submit our Free Consultation form so we can determine if your area is included.
Still have a question?
If anything is unclear or you have more questions, feel free to contact us- we are happy to help.