Innovative Openings Repair Services

We facilitate warranty repair service and out-of-warranty repair service for shades purchased from Innovative Openings.  We also offer DIY parts solutions for customers who did not purchase from Innovative Openings.

Repair Options for Innovative Openings past customers

For window treatments in need of repair we offer 3 ways to provide service.

1. On-site repair by Innovative Openings

window covering repair service

  • Our repair technicians will come out to your location to assess and repair your shades there.
  • Fill out our Repair Request Form here. Attaching photos on the form can greatly reduce the time and cost of your repair process.
  • Our goal is to respond to inquiries within 1 business day to give you a quote, schedule the appointment and collect the trip charge.
  • Repair charges: $100 trip charge (collected at scheduling) + $80 per man/hour (collected after repair is complete). Charges for parts that are no longer under warranty may apply. Typical Lead time: 1 - 2 weeks.
  • Repair of products older than 15 years will require sign off waiver stating that there is no labor warranty and Innovative Openings is not responsible for problems that may arise during or after the repair.

2. Drop off repairs at our Louisville, CO office

Bring the broken blind or shade to our Louisville, CO office Monday through Friday between 10:00 – 3:00. With the order information on the shade, Innovative Openings can determine whether or not the repair will be covered under warranty.  Please note that we will only accept shades that were originally purchased from Innovative Openings with proof of purchase.

3. Discounted Replacement Program for Old Blinds and Shades

Instead of continued repairs on old blinds and shades, purchase a long-term solution of same type and size. Cords and other shade components are likely to fail with more frequency as they age. Our discounted replacement program offers Innovative Openings’ past customers the best price on replacing aging shades with newer products that will update their aesthetic and meet current child and pet safety standards.

Want to do it yourself?

Visit our Online Parts Store. Replacement parts are available for a variety of products to be shipped anywhere in the U.S.

Not all blinds and shades can be repaired by Innovative Openings.

Normal everyday use over time exposes window treatments to ordinary wear and tear as well as exposure to sun, wind, and moisture. 15 years is the approximate lifetime of a shading product, and after that time period repairs can be expensive and may not extend the usability of the product for any valuable amount of time.

At Innovative Openings we are happy to offer repair service for shading products that meet both of the following criteria:

  • Product purchased from Innovative Openings
  • Product owned by the original purchaser

At our discretion we may decline to offer repair service for products with any of the following:

  • Fabric with holes or tears, or that cannot retain its shape
  • Components that are irreplaceable brittle, cracked, or missing
  • Excessive dust, stains, or insect bodies
  • The product or its components have been discontinued

Child Safety Standards & Regulations in the Window Treatment Industry

Current Child Safety requirements may affect whether or not your manually operated window treatment can be repaired.

  • All Innovative Openings repairs will be subject to current Child Safety Standards*. All repaired window coverings will be brought into compliance with current Child Safety Standards. There may be additional costs involved to achieve compliance.
  • If we are unable to bring the shade into compliance with child safety standards, we cannot perform the repair.
  • For more information on current Child Safety Standards, please visit: windowcoverings.org/window-cord-safety/

*AMERICAN NATIONAL STANDARD FOR SAFETY OF CORDED WINDOW COVERING PRODUCTS - ANSI/WCMA A100.1-2018.

In-warranty service

Insolroll warranty service

  • Repairs can be made in our facility.
  • Was there a statement about no charge parts under warranty somewhere?

Hunter Douglas warranty service, we will obtain a Return Authorization from Hunter Douglas then we will package and ship your shade to their factory.

  • Innovative Openings charges $40 for processing Hunter Douglas warranty repairs (includes shipping and handling). This charge is not covered by the Hunter Douglas warranty.
  • Lead time is based upon factory processing time: generally about 3-6 weeks.
  • Shades can be shipped back to you directly at no additional charge or picked up at our location during office hours.

Out-of-warranty repairs

  • We will assess the best, and most cost effective, way to proceed.
  • Most re-strings will cost $80 per shade (plus shipping) depending upon the size and complexity.

FAQs

Restring Duette Shade

Q: What is the most frequently needed blind and shade repair?

A: Broken operator cords.

Broken cords in honeycomb shades (Duette & Applause) and horizontal blinds (wood blinds & mini-blinds) are the most common blind or shade failure. Our largest supplier of corded blinds & shades, Hunter Douglas, offers a 7 year cord breakage warranty.

 

Q: How long do window treatments last?

A: Over time under normal everyday use, window treatments are subjected to exposure to sun, wind, moisture and handling. This is considered the life span of blinds and shades. After this period of time, their operation, materials, and aesthetic are compromised such that repair can be expensive and may not extend the usability of the product for any valuable amount of time.

Q: What if my window treatments are more than 15 years old?

A: Innovative Openings does not offer a labor or parts warranty on repairs to blinds and shades with cord operating systems older than 15 years and will not accept responsibly for damage that could occur during the repair process. It is our opinion that many corded blinds and shades older than 15 years and subjected to heavy use should be replaced rather than repaired.

Do-it-yourself repair options

Innovative Openings stocks blind and shade parts and repair kits for do-it-yourselfers to make repairs.  For those handy customers looking for fast repairs, DIY may be your best option.

Warranty Parts

If your blinds or shades are still covered by the manufacturer's warranty you can get parts covered for FREE if you go through the dealer you purchased the shades from. If you are not the original purchaser, your blinds and shades are not covered under warranty. If your original dealer is no longer in business, here are some options to get Insolroll and Hunter Douglas warranty parts:

  • Insolroll warranty parts.  Innovative Openings will supply parts at no charge
  • Hunter Douglas warranty parts.  You can contact Hunter Douglas directly at 1 (800) 789-0331 or go to their support page https://help.hunterdouglas.com/s/parts-and-repairs

Non-warranty Parts

Innovative Openings has just opened an online parts store to service do-it-yourself customers nationwide.  Visit our online parts store for parts, instructions, and other resources.