We facilitate warranty repair service and out-of-warranty repair service for shades purchased from Innovative Openings. We also offer DIY parts solutions for customers who did not purchase from Innovative Openings.
For window treatments in need of repair we offer 3 ways to provide service.
Bring the broken blind or shade to our Louisville, CO office Monday through Friday between 9:00 – 5:00. With the order information on the shade, Innovative Openings can determine whether or not the repair will be covered under warranty. Please note that we will only accept shades that were originally purchased from Innovative Openings with proof of purchase.
Instead of continued repairs on old blinds and shades, purchase a long-term solution of same type and size. Cords and other shade components are likely to fail with more frequency as they age. Our discounted replacement program offers Innovative Openings’ past customers the best price on replacing aging shades with newer products that will update their aesthetic and meet current child and pet safety standards.
Visit our Online Parts Store. Replacement parts are available for a variety of products to be shipped anywhere in the U.S.
Normal everyday use over time exposes window treatments to ordinary wear and tear as well as exposure to sun, wind, and moisture. 15 years is the approximate lifetime of a shading product, and after that time period repairs can be expensive and may not extend the usability of the product for any valuable amount of time.
Current Child Safety requirements may affect whether or not your manually operated window treatment can be repaired.
*AMERICAN NATIONAL STANDARD FOR SAFETY OF CORDED WINDOW COVERING PRODUCTS - ANSI/WCMA A100.1-2018.
Insolroll warranty service
Hunter Douglas warranty service, we will obtain a Return Authorization from Hunter Douglas then we will package and ship your shade to their factory.
Q: What is the most frequently needed blind and shade repair?
A: Broken operator cords.
Broken cords in honeycomb shades (Duette & Applause) and horizontal blinds (wood blinds & mini-blinds) are the most common blind or shade failure. Our largest supplier of corded blinds & shades, Hunter Douglas, offers a 7 year cord breakage warranty.
Q: How long do window treatments last?
A: Over time under normal everyday use, window treatments are subjected to exposure to sun, wind, moisture and handling. This is considered the life span of blinds and shades. After this period of time, their operation, materials, and aesthetic are compromised such that repair can be expensive and may not extend the usability of the product for any valuable amount of time.
Q: What if my window treatments are more than 15 years old?
A: Innovative Openings does not offer a labor or parts warranty on repairs to blinds and shades with cord operating systems older than 15 years and will not accept responsibly for damage that could occur during the repair process. It is our opinion that many corded blinds and shades older than 15 years and subjected to heavy use should be replaced rather than repaired.
Innovative Openings stocks blind and shade parts and repair kits for do-it-yourselfers to make repairs. For those handy customers looking for fast repairs, DIY may be your best option.
If your blinds or shades are still covered by the manufacturer's warranty you can get parts covered for FREE if you go through the dealer you purchased the shades from. If you are not the original purchaser, your blinds and shades are not covered under warranty. If your original dealer is no longer in business, here are some options to get Insolroll and Hunter Douglas warranty parts:
Innovative Openings has just opened an online parts store to service do-it-yourself customers nationwide. Visit our online parts store for parts, instructions, and other resources.