Online Order Refund, Return, and Cancellation Policy

 

Thank you for purchasing our products at InnovativeOpenings.com, operated by Innovative Openings Inc. in Louisville, Colorado. We want you to be completely happy with your purchase from Innovative Openings Online, but we know that sometimes things happen.

Custom Made Products

Our roller shade products are custom made specifically for your project so they cannot be returned. If you make a mistake in measuring, just let us know within 60 days of delivery and we’ll remake the shades in the sizes you need free of charge, you only pay for shipping ($15 per product). If the size we remake is more expensive than the size you originally ordered, you just pay the difference. There is a limit of three (3) remakes per order and/or product. The product we remake must be the same product and color you originally ordered. If you’re ordering a product for the first time, we recommend ordering just one first, so you’ll be certain it fits your windows and meets your expectations. Photo evidence may be required and products that we remake will only be shipped to the name and delivery address on the original order. This offer is available one time per person per lifetime. Products that we remake under this policy cannot be returned.

Stock Product Returns

How to return item(s) in original condition

Please contact us if you wish to make a return and we will email you a return label for shipping. In order to be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it, and undamaged in any way. After we receive your item, our Innovative Openings team of professionals will inspect it and process your refund. The purchase amount, with tax, will be refunded but shipping charges are non-refundable. The refund will be issued to the original credit card used during the purchase. Credit card refunds may take 5 to 10 business days to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund

What to do if your product arrives damaged or lost

If your product arrives damaged, please send us a reply to your original purchase confirmation email to let us know what happened. Include a photo of any damaged packaging/product. Once we’ve reviewed your email and photos, we will reach out to set up a refund for you. Credit card refunds may take 5 to 10 business days to show up on your credit card statement.

Cancelling an Order

If you decide to cancel your order within 24 hours of placing it, simply respond to your order confirmation email and let us know. As long as your item has not been processed and shipped, we are happy to refund your purchase price.

After 24 hours, we cannot offer order cancellation as your item(s) will already be in our order fulfillment system. If it is after the 24 hour period, you can return the item(s) according to our Return Policy above.

We’re here for you!

If anything is unclear or you have more questions, feel free to contact us at ioMarketplace@InnovativeOpenings.com.

Thank you for choosing Innovative Openings!

The Innovative Openings Team