We facilitate warranty repair service and out-of-warranty repair service for shades purchased from Innovative Openings. We also offer DIY parts solutions for customers who did not purchase from Innovative Openings.
Note: Current child safety standard requirements for window treatments may not allow some products to be repaired because they can no longer meet required window covering standards.
The lifetime of a window covering varies depending upon the product and application. It’s reasonable to expect a 15-20 year life out of many window coverings, patio awnings and shades. Over the past 40 years we’ve seen a lot of heavy-duty hardware systems and 110 V AC motors hold up for 20 years or more of consistent use, but cords and fabrics are more vulnerable. Environmental factors such as sun damage or abuse may necessitate replacement sooner.
Broken cords in honeycomb shades (Duette & Applause) and horizontal blinds (wood blinds & miniblinds) are the most common blind or shade failure. Our largest supplier of corded blinds & shades, Hunter Douglas, offers a 7 year cord breakage warranty.
Innovative Openings defines the lifetime of a corded honeycomb shade as 15 years from the date of purchase. After 15 years the integrity of a window treatment has been compromised by normal wear and tear as well as exposure to sun, wind and moisture. Repairing a shade beyond its “lifetime” is unlikely to extend the usability of the shade for any valuable amount of time and will likely cause damage to brittle, irreplaceable components like fabric or discontinued hardware.
Innovative Openings does not offer a labor or parts warranty on repairs to blinds and shades with cord operating systems older than 15 years and will not accept responsibly for damage that could occur during the repair process. It is our opinion that many corded blinds and shades older than 15 years and subjected to heavy use should be replaced rather than repaired.
Scroll down for specifics on each option:
Bring the broken blind or shade to our Louisville, CO office Monday through Friday between 10:00 – 3:00. With the order information on the shade, Innovative Openings can determine whether or not the repair will be covered under warranty. Please note that we will only accept shades that were originally purchased from Innovative Openings with proof of purchase.
For Insolroll warranty service, we can make most repairs in our own facility.
For Hunter Douglas warranty service, we will obtain a Return Authorization from Hunter Douglas then we will package and ship your shade to their factory.
For non-warranty repairs, we will assess best, and most cost effective, way to proceed. Most re-strings will cost $80 per shade (plus shipping) depending upon the size and complexity.
Instead of continued repairs on old blinds and shades, purchase a long-term solution of same type and size. Cords and other shade components are likely to fail with more frequency as they age. Our discounted replacement program offers Innovative Openings’ past customers the best price on replacing their aging shades with newer products that will update their aesthetic and meet current child and pet safety standards.
Send us a photo of the headrail sticker with size and specs. We can quickly price your replacement option.
After 15 years the integrity of a window treatments and awnings have been compromised by normal wear and tear as well as exposure to sun, wind and moisture. Repairing a shade beyond its “lifetime” can be expensive and may not extend the usability of the shade for any valuable amount of time.
Current Child Safety requirements may affect whether or not your manually operated window treatment can be repaired.
*AMERICAN NATIONAL STANDARD FOR SAFETY OF CORDED WINDOW COVERING PRODUCTS - ANSI/WCMA A100.1-2018.
Innovative Openings stocks blind and shade parts and repair kits for do-it-yourselfers to make repairs. For those handy customers looking for fast repairs, DIY may be your best option.
If your blinds or shades are under manufacturer's warranty, you need to go back to original dealer to get parts covered for FREE. If you are not the original purchaser, your blinds and shades are not covered under warranty. If your original dealer is no longer in business, here are some options to get Insolroll and Hunter Douglas warranty parts:
Innovative Openings has just opened an online parts store to service do-it-yourself customers nationwide. Visit our NEW online parts store for parts and instruction. This is a new site, so bear with us more parts are added over next couple of months.
We recommend using the cleaning and care procedures provided by the manufacturer of your specific window treatment. Those instructions are available for you to download here.
If you need additional assistance, please don't hesitate to email us at info@InnovativeOpenings.com.